Conflict management

Critical communication situations and conflicts are the main reasons for trouble in our professional and private day-to-day lives.

People tend to perceive isolated disagreeable experiences as more important than all the good ones combined. Critical conversations often represent a personal challenge, which can help to develop hitherto unknown skills.

Seminar content:

• Background information: the psychology of communication and neurology
• How we perceive our conversational partner: consciousness and sub consciousness at work
• The origin of anger
• Finding your own style of conflict
• How to solve conflicts with non-violent communication
• How to discriminate between matter and person
• Conveying unpleasant messages in a positive and confident way
• The model of transactional analysis
• How to respond and adequately react to objections of your conversational partner
• Confident reactions to personal attacks